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Pomona Valley Transportation Authority
 Title VI Notice to the Public

Notifying the Public of Rights Under Title VI

Pomona Valley Transportation Authority

Pomona Valley Transportation Authority operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act.

Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Pomona Valley Transportation Authority.

For more information on Pomona Valley Transportation Authority civil rights program, and the procedures to file a complaint contact 909-596-7664, or visit our administrative office  at 2120 Foothill Blvd. #116, La Verne, CA

For more information, visit www.pvtrans.org

A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights,
Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR,
1200 New Jersey Ave., SE, Washington, DC 20590

If information is needed in another language, contact 909-596-7664
Si la información es necesaria en otro idioma comuniquese al 909-596-7664
如果信息是需要另一种语言接触909-596-7664
Nếu thông tin là cần thiết trong một ngôn ngữ khác tiếp xúc 909-596-7664

Title VI Complaint Procedures

            As a recipient of federal dollars, Pomona Valley Transportation Authority is required to comply with Title VI of the Civil Rights Act of 1964 and ensure that services and benefits are provided on a non-discriminatory basis. Pomona Valley Transportation Authority has in place a Title VI Complaint Procedure, which outlines a process for local disposition of Title VI complaints and is consistent with guidelines found in the Federal Transit Administration Circular 4702.1B, dated October 1, 2012. The Complaint Procedures and Complaint Form are posted on our website at www.PVTrans.Org/TitleVI .

            Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by the Pomona Valley Transportation Authority may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. Pomona Valley Transportation Authority investigates complaints received no more than 180 days after the alleged incident. Pomona Valley Transportation Authority will only process complaints that are complete.

            Within 10 business days of receiving the complaint, PVTA Title VI Administrator George Sparks will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office. Pomona Valley Transportation Authority has 30 days to investigate the complaint. The complainant will be notified in writing of the cause to any planned extension to the 30-day rule.

            If more information is needed to resolve the case, Pomona Valley Transportation Authority may contact the complainant. The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days Pomona Valley Transportation Authority can administratively close the case.
 
            A case can be administratively closed also if the complainant no longer wishes to pursue their case. After the investigator reviews the complaint, she/he will issue one of two letters to the
complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the
allegations and states that there was not a Title VI violation and that the case will be closed. An
LOF summarizes the allegations and the interviews regarding the alleged incident, and explains
whether any disciplinary action, additional training of the staff member, or other action will
occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the closure letter or the LOF to appeal to the Pomona Valley Transportation Authority Board of Directors or its designee.  The complainant is entitled to review the denial, to present additional information and arguments, and to a separation of functions ( i.e. a decision by a person not involved in with initial decision to deny eligibility).  The complainant is entitled to receive written notification of the decision of the appeal and the reasons for it.

         A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590


Download Complaint Form